Frequently Asked Questions
Our US-based Thrive Assistants are standing by to help you with the enrollment process. Just call 888-445-1069 between 9 AM and 7 PM EST Monday through Friday to speak to a Thrive Assistant.
The signup process typically takes 10-15 minutes online. Once you submit your application, your service can be activated within 24 hours.
Thrive Mobile uses a nationwide network that covers over 99% of Americans. You can check coverage in your specific area using our coverage map tool on our website.
Yes! You can keep your current phone number when you switch to Thrive Mobile. The number porting process is free and typically takes 1-2 business days to complete.
No, you can sign up for Thrive Mobile risk free and you'll never have to sign a contract.
No need to worry if you run out of data. You can always purchase more high-speed data if you run out during the month at $10 for 3GB and $15 for 5GB. Just call our team at 888-445-1069 to purchase your additional data or purchase more data and manage your plan from your Thrive Mobile app.
If you're enrolled on an unlimited plan, you won't run out of data. Our unlimited plans include 10GB of high-speed data, then unlimited data at 256kbps speed which supports web browsing, but generally does not support streaming. If you want more high-speed data, you can always purchase more high speed data each month.
You can access local resources and special offers through our mobile app, website, or by visiting one of our retail locations. We also send notifications about local deals and programs.
You can apply for the Lifeline program online through our website or by calling our customer service. You'll need to provide proof of eligibility such as participation in government assistance programs or income documentation.